Thursday, 30 August 2007

Don't ban Facebook!

It is rare that I find myself on the side of the TUC and against the Federation of Small Businesses but today there was a report on the BBC News website around whether or not firms should ban Facebook. Let me deal with the view of the Federation of Small Businesses one by one

1) Huge companies have banned it. Huge companies are good. Therefore banning it is obviously a good thing.

Where do I start with this one! The guy actually opened his argument with it! Wasn't Enron a huge company...?

2) Small employers won't be able to put in a good policy.

I have a policy - you can use it as long as it doesn't interfere with your performance at work, or cause additional cost or degredation to the performance of the company's internet connection. When did small businesses lose the capacity for common sense? Does that mean that small businesses are unable to have a policy on acceptable internet use to check your bank balance? Mobile phone/landline use? Email use? I think the Federation of Small Businesses is underestimating small businesses. If you can't deal with the internet you shouldn't be in business.

3) There was one case of someone using Facebook for 4 hours a day. Clearly this is unacceptable.

Clearly. So put this individual through a performance review process and take appropriate action. What would you do if he or she took a 4 hour lunch break? Or are small businesses unable to have a lunch break policy too?

4) Because large companies have banned it there is a problem with Facebook "in itself"

I can't believe he came back to this one and even re-phrased it in a weaker fashion. See point 1.

5) If we put in a policy, the treasury will see it as a taxable benefit

Really dredging the barrel here. Are landlines that people can make the odd personal call on a taxable benefit? What about overall internet access? Facebook is free!

6) Staff who are not into Facebook will resent staff who are and have an adverse affect on industrial relations

So join! I'm sure staff who don't have on-line bank accounts and don't have a mobile phone are resentful of those who do.

These views are incredibly short-sighted. Banning something you don't understand is never successful. Companies that want to compete in the 21st century will need staff who understand and embrace new ways of communicating, and feel that their employers support them in this. When I worked for IBM at the turn of the century similar concerns were being expressed about general internet use. Instead of trying to ban it, IBM put in a policy that said that IBM was an internet company and therefore encouraged its employees to explore the internet during working hours, as long as it did not impact overall performance which would continue to be measured and addressed in the usual way. This is a perfectly sensible policy which would fit small and large businesses alike.

Tuesday, 28 August 2007

Amsterdam - and Apple's new web gallery

Just got back from a fantastic weekend in Amsterdam. Photos are on my photo page (link on side bar) but I've also been trying out Apple's new photo publishing tool released with their latest version of iLife. I've just put the Amsterdam photos on that one at http://gallery.mac.com/jonmell. It has a very cool feature where you can scroll through the album quickly by rolling your mouse over, or click on it to get a traditional page. Check it out and let me know what you think.

Thursday, 23 August 2007

Lotus Connections Install Guide

I was recently trying out IBM's Lotus Connections software, which is effectively their Web 2.0 platform, and whilst it's a great product - installation was tricky to put it mildly. Many years ago I wrote a guide for another great piece of IBM software that suffered from similar difficulties - WebSphere Portal. Hence I thought it might be useful to write a guide for Connections. You can find it here.

Update - I've updated this for v2.0. The Lotus Connections 2.0 install guide can be found here

Wednesday, 22 August 2007

If the CIA think it's a good idea...

Have just posted my first blog entry on Trovus's site regarding the story on the BBC News website today about the CIA lauching their own social networking site.

See my blog entry here

Saturday, 18 August 2007

Facebook for the Enterprise

I got caught again yesterday trying to explain what web communities mean to Enterprise, and what exactly it is that Trovus do. Fortunately, I'm also seeing more and more press coverage talking about this and validating that it really is the next big thing. I used the concepts from this article from IP Business to get out of yesterday's predicament!

UPDATE - Caspar Craven at Trovus has posted a similar article on our corporate blog - see it here. Apparently 41% of people on Facebook are 35 or older!

Friday, 17 August 2007

My profile is up!

My profile is up on the Trovus rewarding dialogue site. My first official day is Monday... can't wait!

Thursday, 16 August 2007

How do you feel?

Came across this video and associated web site We feel fine. I think this is an amazing piece of software as well as visualisation, crawling all the blogs of the world and creating an emotional map as to how the world is feeling at any one time.

Although quite an 'arty' application, the concept has huge implications for business around concepts such as Reputation Monitoring. If everyone's blogging about you - how can you keep track of what they're saying?

Retail - the good the bad and the ugly

I've never liked shoe shopping. I think it's mainly because I have quite big feet (size 13) so it's always a case of "what do you have in a 13?" (the answer is usually "nothing") rather than "do you have this in a 13?". Also, for some reason I can't understand the NikeTown and Foot Lockers of the world don't seem to think there might be a market for basketball shoes in large shoe sizes. Anyway, I digress...

I have strong memories of shoe shops being very dull and boring. Quiet places where I would get taken as a child and we'd take a ticket and wait our turn to be served. Then I went to Schuh last weekend on Oxford Street - this place is totally different. To begin with, the place is buzzing with activity. The staff all seem to be students and delivered a level of service and professionalism I found quite out of place at a shoe shop. They really managed to hit the sweet spot of being incredibly helpful but not annoying. I'm not sure how they manage to motivate their staff so well but this may have something to do with it. When you select a pair of shoes, the person serving you boxes them up and places them behind the counter, where you go to collect. This of course means you are more likely to buy another pair as you may look for a bit longer after you choose! The sales assistant is then credited with the sale. I'm not sure if the guys are on commission, but as we were leaving they were handing out the league table of the days sales and there was certainly interest and competition in who came where.

Then we went to the shoe shop down the road - which felt sterilised after our experience in Schuh. In fact it was so boring I can't even remember the name of the store! Needless to say, we didn't stay long.

But here's the ugly - later that week I went for a drink with a friend last week at the Fire Station near Waterloo. This is quite a nice, modern bar but for some reason we were really struggling to get served, despite three people behind the bar not doing very much. My friend (who's loud and American) asked them if they wouldn't mind getting us a drink to which they replied "sorry, we don't do service..." - my American friend thought they were joking...

Which brings me to this thought - why aren't sales assistants on commission in the UK? How much of a difference would it make to a) our shopping experience and b) the overall economy? Would everywhere be like Schuh? It's not just shoe and beer sales that suffer, my flat mate went to buy a new iMac at the Apple store in Regent Street. He decided to buy (a £1,500 purchase, so no small change) and when he asked a sales assistant was told to join a queue for the cash till. Whilst in the queue, he changed his mind and left. This guy should have taken his credit card, gone and made the purchase, and then told him to wait whilst they got the machine from the basement. It's even more annoying for me as I'm an Apple shareholder! I can't see that happening if the guy's on commission...

Mind you - as good as Schuh was, they didn't have anything in a size 13...

Wednesday, 15 August 2007

And it's not just for big companies...

When talking about what we do with friends and colleagues a common misconception is that mass collaboration is only relevant to large organisations. This is not the case at all. My parents have started a blog to record their retirement project (it's here in case anyone is particularly interested). It's a bit embarrassing that my 60 year old Father (sorry Dad!) was blogging well before me, but something interesting has started to happen with the building team. When he comes out with the camera they all try to look their best as they know the pictures are going up on the site!

Now why couldn't the building firm take advantage of this? They could provide blogs on their web sites for their customers to record their experiences. It is notoriously difficult to work out who to trust in the building industry, what better way to inspire customer confidence than to host a community of customers, with photos and stories about their experiences. It wouldn't matter if a customer posted evidence of a mistake or some kind of screw-up - in any service provision it's more important how you handle mistakes than whether or not they happen in the first place.

As a final thought - you could do the same thing with car mechanics, another industry where trust is hard to come by!
(I have to thank my accountant for that one, he came up with the idea whilst I was working with him to be sure I could afford the world of startups!) His name is Fraser Glass by the way - thoroughly recommended!)

First reactions

Well, it's been only a day but have already had some interesting reactions to my new line of work. The general sentiment seems to be "interesting, but is there demand for it"? Well, there will be demand if there's value to be had, and I fundamentally believe this to be the case.

Not only are we seeing companies like IBM, Cisco and Microsoft launch enterprise class software products to address this market but they are using the tools themselves.

Most recently IBM has changed the mail recall function of their Notes 8 product due to comments on Ed Brill's blog about the feature. This ability to involve customers in discussions about products ensures that the finished article is closely aligned to their needs and expectations. Companies who engage with their customers in this way will end up with far superior customer satisfaction and loyalty and enjoy the lower cost of getting products right first time round, and not have to rely on the expensive process of modifying their products after the event due to customer feedback/fury. Of course software companies have been trialling products and releasing betas since the beginning of the industry, but the sheer volume of feedback that tools such as blogs now present make the process far more accurate, valuable and cheap. It costs nothing for Ed to post a thought around features on his blog and watch the response compared to building a version of the product, sending it out to customers and running formal feedback programs. It is also immeasurably quicker!

Maybe Microsoft should have done something similar before introducing User Access Control in Vista (see one of the many adverse reactions here) or Facebook (ironically) before introducing news feeds?

Tuesday, 14 August 2007

Photos

I publish my photos via .Mac here and will probably keep them there rather than move everything over here.

Welcome

Hello, and welcome to Jon Mell's blog. I have just started working for a company focused on web communities called Trovus. I think we're on to something really exciting at Trovus - companies are going to go through a communications and collaboration revolution over the next five years. We work with companies not only to build collaboration tools but also look at the cultural and organisational changes that are going to have to happen in order to take advantage of the technology.

It's going to be a fun ride.

Whilst I will also be posting on our company blog this will remain my personal blog, and will not reflect the views of Trovus. I'll also probably end up talking about non work related things - I am a basketball coach in my spare time with Euston Power, who are a local league team who play in London. I also spent last year as an assistant coach with London United in the British Basketball League.

You can also find me on Facebook and Linkedin. See the links on the sidebar.