Monthly Archives: April 2008

Web 2.0 to manage business process exceptions – another ROI

Social software/Web 2.0 tools such as blogs/wikis/instant messaging can be a great way to manage the exceptions to your business processes. Here’s why… In a previous life, I was an SOA Evangelist for IBM’s WebSphere integration suite. A large amount … Continue reading

Posted in blogs, business process exceptions, instant messaging, roi, Web 2.0, wikis | 1 Comment