Category Archives: roi

Case study using wiki and social software in the Enterprise – conversation with Luis Suarez

Posted on April 28, 2008 by Jon Mell

After my post on Wiki ROI which looked at Luis Suarez’s experiment of not replying to email but instead responding through social software tools such as wikis and instant messaging, several questions arose from friends and colleagues. At the same … Continue reading →

Posted in roi, wiki adoption, wiki roi | 1 Comment

Web 2.0 to manage business process exceptions – another ROI

Posted on April 9, 2008 by Jon Mell

Social software/Web 2.0 tools such as blogs/wikis/instant messaging can be a great way to manage the exceptions to your business processes. Here’s why… In a previous life, I was an SOA Evangelist for IBM’s WebSphere integration suite. A large amount … Continue reading →

Posted in blogs, business process exceptions, instant messaging, roi, Web 2.0, wikis | 1 Comment

Wiki ROI – final thoughts

Posted on March 30, 2008 by Jon Mell

Just some final thoughts around wiki ROI and to pull together some conversations that have been happening off-blog. Luis was kind enough to get in touch and shed some light on some of my assumptions. Yes, he is internally facing … Continue reading →

Posted in roi, wiki roi, wikis | 3 Comments

Web 2.0 ROI – cost saving or revenue growth?

Posted on March 21, 2008 by Jon Mell

The intuitive view around the ROI of Web 2.0 tools such as blogs and wikis tends to be that using Web 2.0 on external sites grows revenue, your blog can gain you extra customers and brand loyalty. Using Web 2.0 … Continue reading →

Posted in cost saving, revenue growth, roi, Web 2.0, web 2.0 roi | 2 Comments

Wikis as alternatives to email – find the ROI

Posted on March 18, 2008 by Jon Mell

There’s a really interesting article on CIO.com with Ross Mayfield, the co-founder of Socialtext. In it, he talks about how wikis can end ‘Reply-All’ email threads. Luis Suarez of IBM has taken it a step further, and on 15th February … Continue reading →

Posted in email, roi, wiki roi, wikis | 11 Comments

Web 2.0 Return on Investment (ROI)

Posted on October 5, 2007 by Jon Mell

There seems to be a lot of discussion around Web 2.0 Return On Investment (ROI) at the moment. ROI almost seems to be becoming a dirty word in Web 2.0 – and seen very much as 1.0 language and thinking, … Continue reading →

Posted in roi, Web 2.0, web 2.0 roi | 1 Comment