Category Archives: Twitter

Great article about Comcast and SouthWest airlines monitoring Twitter for customer feedback “When C.C. Chapman noticed a blemish in his high-definition television’s reception during the NBA playoffs recently, he blasted a quick gripe about Comcast into the online ether, using … Continue reading →

I mentioned in a previous post that Jive were talking about Comcast paying people to monitor Twitter and engage with people having issues. Have just seen VMWare doing the same thing with Stuart McIntyre. Seems like a fantastic way to … Continue reading →

I have finally got round to setting myself up on Twitter. You can follow me on Twitter or see updates on the sidebar.