Great article about Comcast and SouthWest airlines monitoring Twitter for customer feedback

“When C.C. Chapman noticed a blemish in his high-definition television’s reception during the NBA playoffs recently, he blasted a quick gripe about Comcast into the online ether, using the social network Twitter.

Minutes later, a Twitter user named ComcastCares responded, and within 24 hours, a technician was at Chapman’s house in Milford to fix the problem.”

Thanks to Jeremiah Owyang for promoting on Twitter.

I mentioned in a previous post that Jive were talking about Comcast paying people to monitor Twitter and engage with people having issues. Have just seen VMWare doing the same thing with Stuart McIntyre. Seems like a fantastic way to engage customers.

Update – read more about Comcast on Twitter.

Stuart: Busy morning already. Fighting to import VMWare ESX image onto VMWare Fusion on the Mac… 07:54 AM June 19, 2008 from twhirl

VMWare: @stuartmcintyre Fighting? ESX image should just run on Fusion. Fusion VMs to run on ESX though, you have to run through VMware Converter about 3 hours ago from twhirl in reply to stuartmcintyre

Stuart: Mentioned issues with VMware ESX/Fusion yesterday and got a reply overnight from @vmwarefusion. Vendors really are starting to get this… about 2 hours ago from twhirl

Stuart: @vmwarefusion Thanks. The issue was that the disk image files came from ESX2 and were in flat format. Have converted on ESX3. Now works. Ta!

I have finally got round to setting myself up on Twitter. You can follow me on Twitter or see updates on the sidebar.