http://jonmell.co.uk/instant-messaging-roi-ibm-case-study/ Mon, 07 Jun 2010 20:51:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://jonmell.co.uk/instant-messaging-roi-ibm-case-study/comment-page-1/#comment-7512 Social software ROI | Jon Mell - Web 2.0 ideas and strategy Mon, 10 Nov 2008 16:56:11 +0000 http://jonmell.co.uk/?p=83#comment-7512 [...] and speeds up the document review process, reducing inaccuracies due to poor version control. IBM, for example, believes it has saved $16.5m per year by moving email “conversations” on to instant [...] [...] and speeds up the document review process, reducing inaccuracies due to poor version control. IBM, for example, believes it has saved $16.5m per year by moving email “conversations” on to instant [...]

]]> http://jonmell.co.uk/instant-messaging-roi-ibm-case-study/comment-page-1/#comment-86 How to finish an Instant Message conversation | Jon Mell - Web 2.0 ideas and strategy Sun, 06 Jul 2008 16:07:39 +0000 http://jonmell.co.uk/?p=83#comment-86 [...] Messaging (IM) is great - and there’s still a lot of scope for corporate adoption. It’s particularly useful when you want to ask a quick question to someone who you [...] [...] Messaging (IM) is great – and there’s still a lot of scope for corporate adoption. It’s particularly useful when you want to ask a quick question to someone who you [...]

]]> http://jonmell.co.uk/instant-messaging-roi-ibm-case-study/comment-page-1/#comment-54 Ben Wright Wed, 14 May 2008 19:14:00 +0000 http://jonmell.co.uk/?p=83#comment-54 Jon: As businesses use technologies like IM to create ever-growing mountains of electronic records, lawsuits erupt over the records in <a HREF="http://hack-igations.blogspot.com/2008/05/nix-smoking-gun-e-discovery.html" REL="nofollow">e-discovery and record retention</a> disputes. Knowing that litigation is inevitable, businesses can use IM and other technology proactively to render the records potentially more benign. --Ben <a HREF="http://hack-igations.blogspot.com/2008/05/nix-smoking-gun-e-discovery.html" REL="nofollow">http://hack-igations.blogspot.com/2008/05/nix-smoking-gun-e-discovery.html</a> Jon: As businesses use technologies like IM to create ever-growing mountains of electronic records, lawsuits erupt over the records in e-discovery and record retention disputes. Knowing that litigation is inevitable, businesses can use IM and other technology proactively to render the records potentially more benign. –Ben http://hack-igations.blogspot.com/2008/05/nix-smoking-gun-e-discovery.html

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