Category Archives: wikis

Web 2.0 to manage business process exceptions – another ROI

Social software/Web 2.0 tools such as blogs/wikis/instant messaging can be a great way to manage the exceptions to your business processes. Here’s why… In a previous life, I was an SOA Evangelist for IBM’s WebSphere integration suite. A large amount … Continue reading

Posted in blogs, business process exceptions, instant messaging, roi, Web 2.0, wikis | 1 Comment

Wiki ROI – final thoughts

Just some final thoughts around wiki ROI and to pull together some conversations that have been happening off-blog. Luis was kind enough to get in touch and shed some light on some of my assumptions. Yes, he is internally facing … Continue reading

Posted in roi, wiki roi, wikis | 3 Comments

Wikis as alternatives to email – find the ROI

There’s a really interesting article on with Ross Mayfield, the co-founder of Socialtext. In it, he talks about how wikis can end ‘Reply-All’ email threads. Luis Suarez of IBM has taken it a step further, and on 15th February … Continue reading

Posted in email, roi, wiki roi, wikis | 11 Comments

Talking to Colin Mooney

I had the pleasure of spending an hour or so talking with Colin Mooney this week. Colin has the enviable job of “Wiki Champion” for a large bank. It was great to share experiences around the cultural adoption of Wikis … Continue reading

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