Comments on: Wikis as alternatives to email – find the ROI

By: My day without email | Jon Mell - Social Collaboration

My day without email | Jon Mell - Social Collaboration — Sat, 19 Feb 2011 10:41:34 +0000

[...] but this was an eye-opener. When I first met Luis I whether he was customer facing, and if so how he communicated with customers. There was one message I needed to get to a customer about his meeting with Sandy Carter we had set [...]

By: Web 2.0 articles in bdaily #3 – Why

Web 2.0 articles in bdaily #3 – Why — Sun, 21 Mar 2010 12:09:04 +0000

[...] wiki vendor states that “its common for our customers to reduce email volume by 30%”. A related calculation suggests that by using a wiki to reduce e-mail “a 30-man company with a £1,000,000 payroll, [...]

By: Jon Mell

Jon Mell — Wed, 06 May 2009 14:03:36 +0000

Hi Qinhan – you are right, many ROI cases fail to realise that time spent on social networking is still time spent! I think there are two points here though:

1) As Luis uses social software rather than email, the number of emails *sent to him* reduces dramatically. A lot of time is spent weeding out important email from corporate spam, and this is definitely time saved.

2) I think I discuss in my podcast with Luis though, that even if he spent the same amount of time on social software as he did on email, it would still be a benefit as his answers are placed in the public domain, not hidden in private email. Therefore, people who have questions find the answers without having to send Luis an email to bother him.

By: Qinhan

Qinhan — Sat, 02 May 2009 15:14:36 +0000

I don’t understand what you said ‘time saved’ means. Do u mean communicating via social networking tools instead of email will take no time ?

By: E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez » Giving up on Work e-mail - Status Report on Week 7

Wed, 25 Feb 2009 21:48:15 +0000

[...] I would want to share with you for now, is this particular blog post from Jon Mell titled: "Wikis as alternatives to email – find the ROI" (As a result of that, and a few other blog posts I caught up with, I have now subscribed to [...]

By: E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez » Case Study Using Wiki and Social Software in the Enterprise - Conversation with Jon Mell

Wed, 25 Feb 2009 21:45:15 +0000

[...] Trovus, who I have talked about about a month ago and who put together the superb blog post "Wikis as alternatives to email – find the ROI" where he built up a rather compelling business case for my new mission on giving up on [...]

By: Gibt es einen ROI für Projektmanagement 2.0? | Projektmanagement 2.0

Gibt es einen ROI für Projektmanagement 2.0? | Projektmanagement 2.0 — Fri, 14 Nov 2008 17:42:11 +0000

[...] Wikis as alternatives to email – find the ROI [...]

By: Chris

Chris — Mon, 31 Mar 2008 06:16:00 +0000

Jon, Luis:

Great stuff. I'm keeping an eye on the conversation, and will be trying to incorporate what you guys are doing into our approach here at PBwiki.

Would love to get your thoughts on our product and how to enhance it to meet your particular needs. Thanks!

Chris Yeh (chris.yeh@pbwiki.com)

By: Luis Suarez

Luis Suarez — Sun, 30 Mar 2008 15:27:00 +0000

Hi Jon! Thanks for following up on the commentary. I have taken a look into the business case details and it comes pretty close to the approx. figure I was thinking myself, so it would be my pleasure commenting about in an upcoming blog post… Stay tuned! (Later on tonight may share the next progress report from this week about to finish… some more interesting tidbits in there!).

And about getting together in Skype, no problem, whenever you would want to. Really. I am sure you would be rather busy with the LTCY events, so good luck with them and will keep watching your blog and interact through Skype whenever it is the right time for both of us.

Looking forward to it!

By: Jon Mell

Jon Mell — Sat, 29 Mar 2008 13:57:00 +0000

Hi Luis – many thanks for your comment – of course you’re more than welcome to take the math (might want to get it checked first though!)

Will be in touch via Skype – might not be until week after next though as I am presenting at the two Lotusphere UK events this week.