Monthly Archives: April 2008

Case study using wiki and social software in the Enterprise – conversation with Luis Suarez

After my post on Wiki ROI which looked at Luis Suarez’s experiment of not replying to email but instead responding through social software tools such as wikis and instant messaging, several questions arose from friends and colleagues. At the same … Continue reading

Posted in roi, wiki adoption, wiki roi | 1 Comment


I have finally got round to setting myself up on Twitter. You can follow me on Twitter or see updates on the sidebar.

Posted in Twitter | 3 Comments

Web 2.0 Long Tail and Barack Obama

The “long tail” or “power law” is an often mentioned phrase in the world of Web 2.0. To target the long tail means to attack the tail end of the market, going for niches rather than traditional and conventional large … Continue reading

Posted in long tail | 2 Comments


I’ve known about Ideastorm for some time, but admittedly have never actually visited the site. I finally did so a while back and I have to say I absolutely love it. The compelling element for me was to see that … Continue reading

Posted in blogs, Dell, Ideastorm, Starbucks | 2 Comments

Wiki adoption rates

When I talk to customers about how to ensure they get new social software platforms such as wikis and bogs adopted in their organisation, I often set their expectations around the 90-9-1 rule. This has roughly corresponded with most consumer … Continue reading

Posted in wiki adoption | Leave a comment

Blogs and wikis are the new printing press

Was watching a Stephen Fry programme last night about the Gutenberg printing press. What struck me was the similar language he used to describe the barriers and effect the printing press had compared to how we describe blogs and wikis. … Continue reading

Posted in blogs, democratising information, wikis | 2 Comments

Add Web 2.0 features to existing applications

Really interesting post from Stuart over at the Quickr blog – initially about migrating his blog to a new platform. The interesting sideline is about living inside his email client (which happens to be IBM Lotus Notes). Part of the … Continue reading

Posted in instant messaging, Lotus Notes, Quickr, unified communications, Web 2.0 | Leave a comment

Web 2.0 to manage business process exceptions – another ROI

Social software/Web 2.0 tools such as blogs/wikis/instant messaging can be a great way to manage the exceptions to your business processes. Here’s why… In a previous life, I was an SOA Evangelist for IBM’s WebSphere integration suite. A large amount … Continue reading

Posted in blogs, business process exceptions, instant messaging, roi, Web 2.0, wikis | 1 Comment