Category Archives: instant messaging

How to finish an Instant Message conversation

Instant Messaging (IM) is great – and there’s still a lot of scope for corporate adoption. It’s particularly useful when you want to ask a quick question to someone who you don’t really know that well. It’s not as scary … Continue reading

Posted in instant messaging | 8 Comments

Instant Messaging ROI – IBM case study

IBM have recently published an ROI study about their own internal use of instant messaging. I was initially quite excited about this, I am a huge instant messaging fan, and sometimes I think the fact that it seems like such … Continue reading

Posted in Enterprise 2.0, instant messaging, roi | 4 Comments

Add Web 2.0 features to existing applications

Really interesting post from Stuart over at the Quickr blog – initially about migrating his blog to a new platform. The interesting sideline is about living inside his email client (which happens to be IBM Lotus Notes). Part of the … Continue reading

Posted in instant messaging, Lotus Notes, Quickr, unified communications, Web 2.0 | Leave a comment

Web 2.0 to manage business process exceptions – another ROI

Social software/Web 2.0 tools such as blogs/wikis/instant messaging can be a great way to manage the exceptions to your business processes. Here’s why… In a previous life, I was an SOA Evangelist for IBM’s WebSphere integration suite. A large amount … Continue reading

Posted in blogs, business process exceptions, instant messaging, roi, Web 2.0, wikis | 1 Comment